Azrael's Tech Support Saga

[Alaksuleiel]

Charming!

[bad company]

Some people never learn

[cosmicpanda]

Amadine, do you happen to be in New Zealand? That 4c per litre thing sounds familiar.

[Amadine]

Pandy, I am in Australia :)

[cosmicpanda]

:o

 

>:(

 

[Amadine]

:P Tis okay lil brother *pat pat* LOL

[Canukistani]

Me: Thank you for choosing Shaw, Charles speaking, how can we help you today?

 

Her: My phone keeps dropping in the middle of calls

 

Me: When was the last time it dropped?

 

Her: An hour ago

 

Me: Well, I can see that the phone terminal has been online solid for the past 16 days

 

Her: So... is it maybe my phone?

 

Me: Is it a cordless phone?

 

Her: Yes

 

Me: Do you have a baby monitor? *hears baby crying in background*

 

Her: Y...es.

 

Me: Does the phone drop when the monitor is turned on?

 

Her: Yes.  *sigh*  And when he cries.

 

Me: So... every time the monitor broadcasts, the phone drops?

 

Her: So... I need a new phone?

 

Me: Or you need to switch the baby monitor to another channel.

 

Her: Ug... well... thanks.  I better get to it before he –

 

*baby cries, call drops*

 

[Krakalakachkn]

oh the irony

[Canukistani]

Me: Thank you for choosing Shaw, how can we help you today?

 

Him: Yeah... nothing is working today.  Is there a big outage in my area right now?

 

Me: Let’s bring up your account and have a quick look

 

*brings up account, verifies user ID*

 

Me: Ok.  It looks like the only thing happening is that you’re a little bit behind, so the central computer has shut everything down.  We can get everything back up and running in short order.

 

Him: Oh.  Really?  How much is owing right now?

 

Me: $975.

 

Him: Oh, ok.  Hang on a sec.

 

Him *yelling to background*: You forgot to pay the bill again!  You gotta stop doing that.  What?  No!  It’s not even that big a bill.  Look, just give me your credit card and I’ll pay it over the phone.  What?  Fine.  You go pay it then!

 

Him: Sorry about that, where’s the nearest retail outlet?

 

*explained location of retail*

 

Him: Oh, that’s pretty close.  We’ll just pop in there and pay it right now.

 

[Krakalakachkn]

Well, that guy seemed pretty reasonable

[Canukistani]

yeah, it's the '$975 bill isn't that big of a bill' that got it posted here

[Krakalakachkn]

Yeah, that part was pretty funny.

[Canukistani]

Me: Thank you for choosing Shaw, how can we help you?

Her: My Pone is no working

Me: That's not good, let's have a look here at what's going on.  What city are you calling from?

Her: I... in my house.

Me: Ok.  What CITY are you calling from.

Her: Yes.  City.

Me: And what CITY is that?

Her: Winnipeg?

Me: Good.  And what is your phone number?

Her: Pone is no working.

Me: Right.  And what is your Phone number?

Her: *sigh*  Is no working.

Me: Right.  And WHAT IS YOUR PHONE NUMBER PLEASE.

Her: Oh.  *gives number*

Me: Excellent.  Let's have a look at what the phone is doing right now.  It looks like the Digital Phone Terminal has no power.  could you have a look at that peice of equipment please?  We need to see what lights are lit up.

Her: I... My pone is no working

Me: Right.  The Digital Phone Terminal is in your furnace room.  Could you go look at the lights please?

Her: Purnace room?

Me: Right.  It's in the furnace room

Her: No.  Pone is right here.  Pone is no working

Me: We need to go to the furnace room and look at the Digital Phone Terminal.  that's the peice of equipment we installed.

Her: I... No.  No go to Purnace room.

Me: Well... we need to go there and have a look at the lights

Her: *laughs nervously*  Is dark and scary!  Here, you talk my son.

Him: Hello?

Me: Hi, this is Charles.  We need to go to the furnace room to have a look at the Digital Phone Terminal and see what lights are lit up on it.

Him: Purnace room?

Me: Yes.  We need to go to the furnace room to look at the Digital Phone Terminal.

Him: Pone is no working.

Me: Yes, I know.  Now let's go to the furnace room and have a look at the lights on the Digital Phone Terminal.

Him: Pone is no working.  What you need me to do?

Me: Let's go to the FURNACE ROOM and LOOK at the DIGITAL PHONE TERMINAL.  We need to see WHAT LIGHTS are lit up.

Him: In Purnace room?

Me: Yes, please. *for the love of God PLEASE* Let's go the furnace room and have a look.

Him: What it look like?

Me: *discribes the phone terminal*

Him: Oh.  No.  No lights.

Me: Ok.  Problem solved.  You have no power going to the Phone Terminal.  Can you swap the outlet please?  Plug the power cable into a different outlet?

Him: Ok.

*silence*

*a minute passes, more silence*

*two minutes pass*

Me: Ok.  So... Have you plugged the Phone Terminal into a different outlet?

Him: Me?  You want me to plug it in?

Me: Yes, Please.

Him: I tought you were going to do that.

Me: My arm's aren't long enough to reach your house from here sir.  I'll need you to do that for me.

Him: Oh.  Now?

Me: Yes, Please.

Him: The light are all come on now.

Me: Excellent.  Your phone should work in about 4 minutes.

Him: No.  Pone is no working.

Me: I know.  It'll take about 4 minutes for the phone to reset and start working.

Him: Pone is no working.

Me: I'll Call you back in a couple of minutes.

*several minutes pass while the phone comes back on line*

Me: Hi there, it's Charles calling from Shaw.  Looks like the phone is working now.

Her: Pone is working?

Me: Yes.  You just answered it right?

Her: Jes!  Pone is working!  Oh... God Bless you sir!  Bless you bless you bless you!

Me: No problem.  Is there anything else we can help you with today?

Her: No!  Thank you thank you thank you!  God bless you and keep you!

Me: Thank you for choosing Shaw.  Have a nice day.

 

[ed2funy]

omfg, wow. :D